Booking & Payment

A 25% non-refundable deposit is required to secure all bookings. Your appointment is not confirmed until the deposit has been received.

The remaining balance is due upon completion of the service. We accept cash, bank transfer, and card payments.

All bookings must have an agreed start time. If a time is not confirmed, the appointment may be rescheduled at our discretion.

Rescheduling & Cancellations

If you need to reschedule your appointment, please provide at least 48 hours’ notice. Your deposit will be transferred to your new booking.

Cancellations made with less than 48 hours’ notice will result in the loss of your deposit.

Failure to attend your appointment without notice (“no-show”) will result in loss of deposit and may affect your ability to make future bookings.

Arrival & Timekeeping

Please ensure you are available at the agreed time.

If you are more than 15 minutes late, your service may be shortened or your appointment may be cancelled, resulting in loss of deposit.

If you expect to be late, please notify us as soon as possible.

Drop-Off Appointments

For drop-off appointments, customers are required to arrange their own transport after leaving the vehicle with us.

We do not have a waiting area or customer facilities on-site, so vehicles must be left with us for the duration of the service and collected at the agreed time.

Vehicle Condition & Service Scope

All pricing is based on the vehicle condition as described at the time of booking.

Vehicles that are heavily soiled (including excessive pet hair, mould, heavy staining, or neglect) may incur additional charges or require rescheduling.

The booked package includes only the services listed. Any additional work requested on the day may be subject to extra charges or may require a separate booking.

Each service is allocated a set time. Additional time required due to vehicle condition or extra requests may be chargeable.

Results & Expectations

We aim to achieve the best possible results for every vehicle. However, outcomes may vary depending on the condition, age, and materials of the vehicle.

Perfection cannot be guaranteed, particularly on heavily worn or damaged surfaces.

Pre-existing Damage

While every care is taken during our services, we are not responsible for pre-existing damage, including but not limited to scratches, dents, stone chips, worn paint, or loose trim.

Any visible concerns may be noted prior to work commencing.

Personal Belongings

Please remove all personal belongings from your vehicle before your appointment.

We are not responsible for any loss or damage to items left inside the vehicle.

Access Requirements

For mobile services, access to water and/or electricity may be required. If these are not available, please inform us in advance so alternative arrangements can be made.

Weather Conditions

Services may be rescheduled in the event of unsuitable weather conditions where the quality of work could be affected.

Fair Use & Communication

We aim to provide a professional and transparent service at all times.

If you have any questions or concerns regarding your booking, please contact us prior to your appointment so we can assist.